Last updated - 07/03/2021
Delivery and Returns information can be found in our shop.
Important Legal Notice
These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.makingtheinvisiblevisible.org.uk (“our site”) to you.
Please read these terms and conditions carefully before ordering any Products from our site.
Information About Us:
www.makingtheinvisiblevisible.org.uk is operated by Jessica Logan.
We are not a registered company as all profits made are donated to charity and our merchandise products are supplied by other companies
Your Status and Contract:
You may only purchase Products from us if:
you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
you are an authorised user of the credit or debit card or payment account (ie Paypal) used to pay for your order.
Once you have placed your order, you should receive an e-mail from us acknowledging that we have received it (but please contact us if you do not receive this e-mail).
Please note this does not mean that your order has been accepted.
All orders are subject to availability and acceptance by us (which we may refuse for any reason).
We will not process your order until payment has been received in full and at this point the contract between us ("Contract") will be formed.
As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products.
From time to time we may make minor changes to a Product to match wholesale stock.
These terms and conditions, and any Contract between us, are only in the English language.
Please note that we may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference.
Your order will be fulfilled as soon as reasonably possible as stock is made to order.
We may have to pre-order stock subject to demand.
Your order will usually take a maximum of 2 weeks to produce unless stated on specific item.
Your delivery timescales once posted will be dependent on the delivery option selected at checkout.
In any event, delivery will take place no more than 60 days after the day your Contract is entered into.
Delivery of your order will be complete when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
You will own the Products once we have received payment in full.
The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although we have made every effort to display the Products accurately, we cannot guarantee that your computer's display of the pictures, or the wholesales stock accurately reflects the product that will be delivered to you.
If you order Products from us for delivery to a destination outside the UK:
your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and
if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
Price & Payment:
The price payable for the Products shall be as shown on our site in pounds sterling (GBP).
Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process & in our footer.
We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted.
However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.
We accept payment via PayPal via our website but you can contact us for other payment options.
This may be updated at a later date.
You must pay for the Products (including all applicable delivery charges), and We will charge you once you reach the final billing page and submit your order.
If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.
EEA Customers Only:
Your right to cancel the contract-
If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery.
If you wish to cancel a Contract, you just need to communicate this to us within 14 days of receiving the item.
The easiest way to do this is to contact us using the contact us form.
The right to cancel a Contract does not apply to face masks for hygiene purposes.
If you cancel a Contract after the Products have been dispatched to you, you must return them to us.
You must send off the Products within 14 days of telling us that you wish to cancel the Contract.
We will NOT pay the costs of your returns.
When cancelling your contract, we will-
Refund you the price you paid for the Products.
However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted for resale.
If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will make any refunds due to you by the method you used for payment:
14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or
14 days after you inform us of your decision to cancel the Contract
Please see our Returns Policy for more information.
After Sales including Returns:
If you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.
If you consider that any Product we have supplied is faulty or mis-described, please notify us using our contact us form.
If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.
The item must also be returned back to us.
PLEASE VIEW OUR REFUNDS POLICY IN OUR SHOP FOR MORE INFORMATION
After Sales Service-
Questions, comments, requests or complaints regarding these terms and conditions or our Products should be addressed via our contact us form.
If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court).
Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
Our Rights to Cancel:
We may end the Contract at any time by writing to you if:
you do not make any payment to us when it is due; you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or you do not, within a reasonable time, allow us to deliver the Products to you.
We may also end the Contract in the circumstances set out in 'Payment and Price' .
If we end the Contract in any of the situations set out in 'Liability', we will refund any money you have paid in advance for the Products we have not provided but we may deduct or charge you reasonable compensation for the costs we will incur as a result of you breaking the Contract.
If we fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.
We only supply the Products for domestic and private use.
If you use the Products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which we may not exclude or limit our liability under any applicable law.
Intellectual Property Rights:
All and any Intellectual Property Rights in the Products and Images supplied on our website shall be owned by us or our licensors. All such rights are reserved.
Event Outside of our Control:
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay.
To cancel a Contract under this clause please contact us using our contact us Form.
Other Important Terms:
Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.
If we have to contact you, we will do so in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means.
When we refer in these terms and conditions to “in writing”, this includes e-mail.
We may change these terms and conditions from time to time.
The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Please note that these terms and conditions are governed by English law.
If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.
In respect of any dispute or claim relating to a Contract, if you are a consumer you and we both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence.
If you are not a consumer, you and we both submit to the exclusive jurisdiction of the courts of England and Wales.
Use of our site includes accessing, browsing, shopping on or registering to use our site.
These are the legal terms and conditions under which we supply the products (“Products”) listed on our website www.makingtheinvisiblevisible.org.uk (“our site”) to you.
Please read these terms and conditions carefully before ordering any Products from our site.
Using our site indicates that you accept these terms and conditions together with our Privacy Notice and T&Cs, regardless of whether or not you choose to register with us.
OTHER APPLICABLE TERMS & CHANGES
Should you wish to purchase any goods shown or advertised on our site, the supply of those goods will be subject to our Terms and Conditions of Sale here.
CHANGES TO OUR SITE
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and We are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
ACCESS AND USE OF OUR SITE
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.
Access to our site is permitted on a temporary basis.
We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice.
We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site.
You may use our site only for lawful purposes.
You may not use our site:
in any way that breaches any applicable local, national or international law, regulation or code of practice;
in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; in any way that infringes any intellectual property right or right to privacy; and/or to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person.
Limitation of our liability:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it; we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and
we will not be liable for: loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation;
waste of management or office time; or
any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use.
You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above).
The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control.
We do not guarantee the security or confidentiality of any electronic communications.
We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites.
We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them.
YOUR ACCOUNT AND PASSWORD
You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party.
If you know or suspect that anyone other than you, knows your user identification code or password, you must promptly notify us via our contact us Form.
We may from time to time provide interactive services to you on our site.
For example, We may allow you to leave reviews of our products. Use of any of our interactive services by a minor is subject to the consent of their parent or guardian.
By submitting any content to our site or through our interactive services, you agree that we shall have a non-exclusive, perpetual, royalty-free, worldwide right and licence to use, reproduce, distribute and make available such content on our site and in our marketing materials.
We may, from time to time, if we consider it appropriate, moderate any interactive service provided on our site. However, We are under no obligation to do so. Moderation may be carried out automatically and/or manually, by us or by a third party on our behalf.
Any content posted on our site by users through any interactive service does not necessarily reflect the opinions, views, values or ideals of Making The Invisible Visible and our third party suppliers.
If you wish to complain about information or materials uploaded to our site by other users please contact us via our contact us form.
You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards.
User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted.
Product reviews will only be accepted from genuine, verified purchasers in the correct language for the relevant website and will not be accepted from our employees.
User Content must not:
contain any material which is defamatory of any person, obscene, offensive, hateful, malicious or inflammatory or which promotes violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
infringe any intellectual property right of any other person;
be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any other person. In the case of product reviews, you may include your first name and location in your review, but should not include any other personal information;
be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
give the impression that it emanates from us, if this is not the case;
advocate, promote or assist any illegal activity or unlawful act; or
contain any advertising or promote any goods or services or links to other websites.
We will determine, in our discretion, whether there has been a breach of these content standards through your use of our site.
When a breach of these content standards has occurred, We may take such action as we deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site.
If we reject a product review, we may send it back to you with an explanation of why it has been rejected and we may give you the opportunity to edit and resubmit your review.
You will be responsible and will compensate us for any loss or damage We suffer as a result of you breaching these content standards.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
VIRUSES, HACKING AND OTHER OFFENCES
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them.
In the event of such a breach, your right to use our site will cease immediately.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in our site, and in the material published on it, are owned by us and our licensors.
Those works are protected by copyright laws and treaties around the world.
All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
LINKS & SHARING
You may share our url on social media to help spread the awareness.
However you must not do it in a way that is not fair or legal or which damages our reputation or takes advantage of it;
in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or
in any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above.
You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice.
Where our site contains links to other sites and resources provided by third parties (including where our social media sharing plug-ins include links to third party sites), these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Cookies are text files containing small amounts of information which allow our site to recognise your device and are downloaded to your device when you visit a website if you agree to the site doing so. Cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie.
Cookies are useful because they allow a website to recognise a user’s device and are widely used in order to either make websites, work more efficiently, let you navigate between pages, remember your preferences, and generally improve your user experience.
This helps us to provide you with a better experience when you browse our website and make improvements.
Some of the cookies we use are "analytical" cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Cookies do not contain confidential information such as your home address, telephone number or credit card details.
We do not exchange cookies with any third party websites.
Change Browser Settings
If you don’t change your browser settings and continue to use our site, we will assume that you consent to us continuing to download cookies onto your device.
Whether or not you allow us to download cookies is up to you, but if you choose to disable cookies by changing your Browser Settings, our Website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies, you will have to update your preferences with us again.
If you use a different device, computer profile or browser you will have to tell us your preferences again.
This privacy notice was last updated on 13th July 2020 (Version 0.01) Making The Invisible Visible
Here at www.makingtheinvisiblevisible.co.uk.org.uk we are committed to protecting and respecting the privacy of your personal data.
This privacy notice explains how your data is collected, used, transferred and disclosed by us. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events.
The personal data we collect
How we collect your data
How we use your data
Marketing preferences, adverts and cookies
Links to other websites and third parties
How we share your data
Changes to this privacy notice
How to contact us
www.makingtheinvisiblevisible.org.uk (collectively referred to as “makingtheinvisiblevisible”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.makingtheinvisiblevisible.org.uk website (the “website”) and via our Facebook page.
Our commitment to you:
We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently.
This privacy notice describes the personal data we are collecting about you and how it is used.
We will only collect and use your personal data for the following purposes, to:
fulfil your order(s)
fulfil orders made
give you a better shopping experience
improve our services
meet our legal responsibilities
How we keep your data safe and secure:
We have appropriate safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.
We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
The personal data we collect:
Personal data means any information about an individual from which that person can be identified.
It does not include anonymised data, where the identity and identifying information has been removed.
While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.
The following groups of personal data are collected:
Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
Financial Data includes information such as: payment card details and bank account.
Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders.
Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; and details of our products and services used by you.
Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity.
For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How we collect your data...
We may collect personal data about you in the following ways:
Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise.
This includes personal data you provide, for example, when you:
Create an account or purchase products on our website;
Discussion boards, social media sites or
Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
When you log in to our website via social media.
Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets.
Third parties – we may receive personal data about you from various third parties, including:
Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
Technical Data from affiliate networks through whom you have accessed our website;
Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
How we use your data:
The legal basis for processing your personal data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
We will only collect personal data from you when:
We have your consent to do so, or
We need your personal data to perform a contract with you.
For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
The processing is in our legitimate interests and not overridden by your rights, or
We have a legal obligation to collect or disclose personal data from you.
Uses made of your personal data:
Your personal data is used by us to support a range of different activities.
These are listed in the table provided, together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests.
Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved.
Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table provided.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.
If you have any questions about how we use any of your personal data, please contact the creator via our contact us Form.
How long we keep your data for:
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations.
Further details of the periods for which we retain data are available on request.
Marketing preferences, adverts and cookies:
We will not contact you for any marketing purposes.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
We do not use advertising.
Links to other websites and third parties:
Our website may include links to and from the websites of our partner networks, and affiliates, or to social media platforms.
If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to their websites.
How we share your data:
We may disclose and share your personal data with the parties set out below:
Where you have consented for us to do so. For example, in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such;
To business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
Third party service providers that we engage to provide IT systems and software, and to host our website;
Third party payment processing services (including PayPal) please see T&C’s and the consumer-terms for more information to process your payment to us.
We do not store your payment information.
Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws.
services and; third party service providers that we engage to deliver goods you have ordered and to manage any returns; third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, to provide data cleansing services; analytics and search engine providers that assist us in the improvement and optimisation of our website; affiliate networks through whom you have accessed our website; to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets.
Alternatively, we may seek to acquire other businesses or merge with them.
If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
To protect our customers, group companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with suppliers, with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction.
Please note that we and these third parties may retain a record of the information that we provide to them for this purpose;
We may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf.
If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing.
A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and
We may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
To our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
You have several rights under the data privacy legislation.
This includes, under certain circumstances, the right to:
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Request restriction of processing of your personal data
Request the transfer of your personal data
Object to processing of your personal data
Request human intervention for automated decision making
Brief details of each of these rights are set out below.
If you wish to exercise any of these rights, please contact us.
Request access to your personal data:
You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.
Request correction of your personal data:
You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by contacting us.
Request erasure of your personal data:
This enables you to request that Making The Invisible, Visible delete your personal data, where there is no good reason for us continuing to process it.
Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Request restriction of processing of your personal data:
You have a right to ask us to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.
Request the transfer of your personal data:
You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company.
Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
Object to processing of your personal data:
You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above).
You also have the right to object to our processing of your personal data for direct marketing purposes.
In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.
Request human intervention for automated decision making and profiling:
You have the right to request human intervention where we are carrying out automated decision making when processing your personal data.
This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.
We will try to respond to all legitimate requests within one month.
Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights.
This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Right to lodge a complaint:
If you have any concerns or complaints regarding the way in which we process your data, please contact us directly.
You also have the right to make a complaint to the ICO (the data protection regulator in the UK).
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.
From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.
HOW TO CONTACT US
We welcome feedback and are happy to answer any questions you may have about your data.
Please send any questions, comments or requests for more information via our contact us Form.
YOUR DATA AND COUNTRIES OUTSIDE OF EUROPE
Your data and countries outside of Europe:
The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders.
It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.
Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place.
This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087
Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the EEA.